Job Description

Motive’s Enablement Team plays a critical role in the strategic implementation of key business initiatives. Every team member has a crucial part in helping us fulfill our mission: To ensure that new and existing frontline team members are equipped with the information, skills and behaviors they need to thrive in their roles. Enablement Business Partners report to the Senior Director of Enablement and are accountable for Enablement initiatives for their respective segments (SDR, MM/ENT, Commercial, SMB, CS, SE). For MM/ENT, this means you will monitor/analyze rep performance, diagnose root causes, and manage the execution of training to address performance gaps. You will work with our Instructional Design, Content and Onboarding Teams, supplementing and guiding their efforts as needed to ensure OKRs are achieved and the performance of reps in your segment are meeting or exceeding expectations.

Success criteria for this role includes but is not limited to rep performance improvement (based on before/after evaluations), ramp time evaluations (for onboarding), and stakeholder/trainee satisfaction surveys.

What You'll Do:

• Build and nurture strong relationships with Mid-Market/Enterprise leads and stakeholders to ensure training content, methodologies and materials exceed their needs
• Source and continually monitor multiple sources of performance data (existing dashboards, interviews, focus groups, team meetings, etc.) to skillfully identify performance gaps
• Lead launch of initiatives across MM/ENT including methodologies (MEDDICC), Products, Processes, etc.
• Create a MM/ENT-Specific Training Calendar, Roadmap, and Competency Maps for all roles supported and tactfully manage competing priorities to ensure all stakeholder needs are met
• Design optimal learning experiences, using sound adult learning theory and strong learning objectives while catering to various learning styles
• Be a thought leader with stakeholders (all levels, reps through managers) on Sales best practices and with Enablement on L&D and/or Instructional Design
• Co-Design, build out and evaluate onboarding program for new MM/ENT team members
• Define Metrics: For Onboarding, establish ramp-up metrics & benchmarks, for Ongoing, define metrics we will use to measure impact (before/after comparisons or Correlation of attainment)
• Coach MM/ENT managers to optimize their teams’ performance